Frequently Asked Questions
Do you offer a free trial day?
Absolutely! We understand that it’s important that you enjoy the feel of the City Space environment and we like to ensure that any potential members will be a good fit for us as well.
What are your hours?
We are staffed and open Monday through Friday from 9:00am – 5.30pm.
What does a desk at the City Space include?
If you are joining on our hot desk membership, you will have use of the desk and chair. We do not supply monitors at this time but you are welcome to bring your own monitor to use*.
*Please note: you are liable for your own property.
Is tea and coffee provided?
The best perk of them all! We supply a variety of tea bags, coffee and milk and keep it all stocked at no extra cost to you.
Can I put my lunch in the fridge?
Yes. In order to keep track of it, marking your food is recommended. The fridge is cleaned out every Friday at the end of the day.
How do I sign up to the Wi-Fi?
The Wi-Fi is Broadwalk-Guest and the password is CountdownTo2025.
How many meeting room hours do I get with my membership and what rooms can I use?
All our Members are entitled to 5 hours of meeting room use per month. This can be applied to any of our meeting room spaces: Exe, Teign or the Library. Additional bookings with be charged at 50% of our rate card. Time will not be rolled over if unused.
How do I reserve a meeting room?
You can reserve a meeting room by emailing or talking to our City Space Manager, Marie. Reservations are on a first come, first served basis.
Do you have a spare charger/mouse/adapter?
We don’t offer these as standard however you may be able to borrow one from the team.
How do I get my logo on the City Space website?
All our members can have their logo, a short description and a link on our website. Please send your logo, company name, and a brief summary to email@example.com.
What are the storage options available in the space?
We have key lockers available for secure storage and you are also welcome to use of our handy colour drawers in the main space. All our storage is on a first come, first served basis.
Can I print and scan?
Please speak to our City Space Manager, Marie, who can help get you set up on the printer. As a Member you have an allowance of printing pages per month. Any additional pages will be charged as per our rate card.
Can I bring a guest to work with me at the City Space?
We love guests! Please give us notice in advance if you have any guests coming to visit just so we can double check the bookings that day and to ensure the office is not overcrowded!
What about using the phone?
As long as you’re not shouting at anyone, feel free to use the phone. You may use the kitchen, the reception area and we have a “phone booth”- a small repurposed closet where you can take your calls privately.
When and how will I be invoiced?
When you decide to become a City Space member, you will set up an account with us. An invoice will be sent to you at the start of the month and payment is due within 14 days.
What industries are the people who work at The City Space in?
We are a coworking space for individuals, commercial and social ventures that will deliver a significant positive impact on the city and surrounding region.
Will you have events for members?
Join our Mailing List, or check out our Events page to view the latest on our upcoming events.
Do I need insurance?
The City Space is a secure office with limited access and CCTV outside the main entrance. However, you are liable for your own property and The City Space cannot be held responsible for any issues that arise.
Are there any rules I need to know?
Our City Space rules are on display and we ask that you kindly familiarise yourself with these.
Can I register my company to the address?
Unfortunately due to the nature of our lease you are unable to make the City Space your registered address. We are happy for you to receive post here care of Exeter City Space.
I no longer need the desk, what’s your cancellation policy?
We hate to lose you! But if you have to go, we ask that you give us a written 30-day notice prior to your next invoice date.
If I have additional questions who do I ask?
Our City Space Manager, Hannah Bilverstone can answer any questions you might have. Her email is firstname.lastname@example.org, or you can call 07393 483960.